You can change your mind: you have 14 days from receipt to cancel your order without having to provide a reason.
How to do it
- Write to us via the Contact page with your order number and the word "cancellation".
- We will send you the return address.
- Return the product in its packaging, in good condition, within 14 days of your request.
Refund
We will refund the full price of the product (and standard shipping costs) within 14 days of receiving the return, via the payment method used. Return shipping costs are at your expense, except in the case of a defective product or an error on our part.
Defective product – legal guarantee
All our products benefit from the 2-year legal guarantee of conformity (Articles L.217-3 et seq. of the Consumer Code) as well as the guarantee against hidden defects. Write to us with a photo or a short video: we will replace or refund.
Cancellation form template
To Optimiron: I hereby notify you of my cancellation of the contract relating to the sale of the goods below: order no. ____ ordered on ____ / received on ____. Name: ____ Address: ____ Date: ____